Water Collection Office

The Water Collection Department employs three full-time employees, while working closely with 2 full-time Water Service Technicians and the Water Distribution Department.  It is responsible for billing and collecting over 5,800 water customer accounts including fees for the City of Taylorville water, sewer and lake restoration.  We also bill and collect fees on behalf of the Christian County Water Reclamation District customer accounts on a monthly basis.

All bills are due on the 15th of the month with a 10% penalty applied on any payments made after 8 A.M. the following business day.

All accounts must be paid prior to 8:00 A.M. on the 29^th of each month or the first business day following, or a restoration fee will be applied, regardless of service interruption.  Restoration fees are $50.00 inside city limits and $85.00 for outside city limits as set by the City Council 1/1/2026 per subparagraph B.4. of Section 8-4-9 of the Taylorville City Code.

We now offer several ways for our customers to pay their water bills.

• We have 24 hour drop boxes – one located in the vestibule at the East door and one located in the alley behind the Municipal Building located at 115 North Main.
• Payments may also be made with a debit or credit card at the office during business hours or 24 hours a day at the Taylorville.net website using the ePAY icon.  The fee charged by ePAY is 2.3% of the payment with a minimum of $1.00.
• Payments may also be made from customer’s bank by draft from either a checking or savings account at no additional fee on the due date of the 15^th of each month.  Please complete the form below and return to the Water Collection Office to set this up.  A bill will still be mailed or emailed to the customer showing “PAID BY DRAFT”.

Customers wishing to start service will need to bring a lease or rental agreement unless they are purchasing the location; a customer service fee of $30.00 for inside city limit addresses and $60.00 for outside; and a photo ID to the Water Collection Office.

Landlords are charged a customer service fee one time. The water may be switched in and out of the landlord’s name without additional fees by notifying the Water Collection Office. They will only be billed for water service provided while in their name. Once we are notified by the landlord we will have our technician disconnect service forcing tenants to set up water service in their own name in a timely matter.

The Water Collection Office is taking a very proactive approach to helping customers identify leaks.  If a meter flags a leak at the time it is read a phone call is made to the resident by our office.  We define a leak as at least one 24 hour period without zero flow.  A profile may also be ran on most meters to identify the water consumption history. Our office also reaches out to our customers for abnormally high or low water consumption during the monthly reading period.

The most common cause of household leaks is the plumbing inside toilets.  A flapper or overflow issue can be identified by placing dye in the toilet tank, leaving it for about an hour, and checking for color down in the bowl.

If a leak is identified and repairs are made, our Service Tech will run a profile to verify that the problem has been resolved.  Customers are allowed a one-time bill adjustment to water consumption based on their normal 6 month average.